Dear Olacabs, be a bit more ethical
But a large section of their fleet are hatchbacks, and you are always promised a Sedan when you make a booking.
30mins before the scheduled pickup, there will be a call informing you - "Sir, there is no availability of a Sedan around your area currently, would you mind if we send you a hatchback".
When I insisted that I need a Sedan, I was informed that there is none available and the booking will have to be cancelled or my cab will be delayed by 45min. ie, I do not have a choice now, then why are you calling me and asking me if I am fine with a hatchback? And the notice of 30min is too short to make a booking with a different cab service!
- Firstly, when you are not listing hacthbacks while booking, why run them discretely surprising customers?
- Why not list them accordingly like you do in most other cities and charge the customer accordingly rather that charging for a sedan everytime you send a compact/mini?
I would not mind travelling in a hatchback most of the times, but what if I had specifically booked for a sedan probably because I had a couple of more travellers with me and some luggage that might not fit into a hatchback. Wouldn't you be ruining my plan?
Don't you think that you are unethically accepting orders overpromising a Sedan and delivering a hatchback though you know in advance that there is a high probablity that the customer is going to end up paying the price of a sedan and get a mini/compact?